help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 has no battery and won’t charge

‎04-15-2025 12:08 - last edited on ‎04-23-2025 12:48 by Fitbit Moderator

‎04-15-2025 12:08 - last edited on ‎04-23-2025 12:48 by Fitbit Moderator

My Fitbit suddenly died last night and will not charge. When I attach the Fitbit charger, the logo flashes up and buzzes and then dies again. If I then remove the charger and try again, it doesn’t work without. I have to leave it disconnected for about 5 mins and try again, and then the logo shows up again and buzzes once and nothing else happens. Anyone ever had this? I use my Fitbit everyday, so really disappointed it’s stopped working.


Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎04-15-2025 12:16

‎04-15-2025 12:16

Following mine did the same I posted few minutes ago.

Best Answer

‎04-16-2025 05:41

In response to DOCJ94

‎04-16-2025 05:41

I’m hoping there’s been a firmware update that’s gone awry, because it’s so frustrating!

Best Answer

‎04-23-2025 12:52

In response to jfrillo

‎04-23-2025 12:52

Welcome to the forums, @jfrillo. @DOCJ94 It's good to see you here.

@jfrillo Thanks for sharing your experience with your Charge 5, and your efforts to get it working. Because your post didn't mention, please try exhausting the troubleshooting steps described in this help article. When performing the restart, make sure to do it with the button while having your tracker plugged in.

@DOCJ94 Thanks for joining this thread. I noticed you already received a response from another moderator in this thread. To avoid any confusion, I'd suggest keeping the conversation there and keep the moderator posted on the outcome.

Best Answer