help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 has stopped showing data in the app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-01-2023 10:48 - last edited on ‎03-02-2023 07:13 by Moderator Alum

‎03-01-2023 10:48 - last edited on ‎03-02-2023 07:13 by Moderator Alum

Hi there, my Charge 5 has stopped showing data in the app - no step count or sleep. Have reset both the app and watch. And Bluetooth. Can anyone help please? 

Thanks 

 

 

Moderator edit: subject updated for clarity 

Best Answer
0 Votes
1 REPLY 1

‎03-02-2023 07:11 - last edited on ‎12-26-2024 09:11 by Fitbit Moderator

‎03-02-2023 07:11 - last edited on ‎12-26-2024 09:11 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Numski. 

Thank you for sharing all of this information about the issue to see your data in the Fitbit app. 

Before considering other options, please make sure that your device is properly set up with your Fitbit account. If your device is not set up, you will not see your daily activity and you won't be able to sync. 

If your data isn't syncing, please make sure that you've followed the steps in this article as well. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes