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Charge 5 has stopped vibrating

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‎06-17-2024 08:17 - last edited on ‎06-17-2024 10:02 by Fitbit Moderator

‎06-17-2024 08:17 - last edited on ‎06-17-2024 10:02 by Fitbit Moderator

Hi there - my Fitbit charge 5 has stopped vibrating. I’ve tried all the trouble shooting advice and still not working. Please can someone help? Thanks 

Moderator Edit: Clarified subject

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‎06-17-2024 10:06 - edited ‎06-17-2024 10:06

‎06-17-2024 10:06 - edited ‎06-17-2024 10:06

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not vibrating. I understand your concern, I will do my best to help you with this!

To better assist you, please confirm that you've checked that your Charge 5 is not in sleep or DND mode as these features prevent your Fitbit devices from vibrating. To do so, swipe right from the clock face on your watch to access the quick settings.

If the above doesn't describe your issue, please see Why didn't my Fitbit device alert me? 

Maria | Community Moderator, Fitbit


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