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Charge 5 heart rate and active zone minutes failure

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‎02-13-2022 02:52

‎02-13-2022 02:52

Charge 5 working fine until 2 days ago. Active zone minutes and heart rate failed to register on the device and app. I logged out of app, cleared cache & history on iPhone, powered down my phone, powered up and logged backed into app. Also restarted the device. Heart rate and active zone minutes functioned OK yesterday but have failed again today.  What else can I try? Help please.

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‎02-13-2022 06:21

‎02-13-2022 06:21

Make sure you haven't accidentally turned off 'Heart Rate' in Settings.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎02-13-2022 08:46

In response to JohnnyRow

‎02-13-2022 08:46

Hi,

No, I haven't touched anything in Settings, I've checked and Heart Rate is on.  I've also just realised that I'm not getting a Readiness score or Sleep score and it seems the device thinks I am not wearing it as the app is saying Please wear your device under No Readiness Score and Wear your Fitbit to bed in the Sleep section. 

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