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Charge 5 heart rate failure

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‎02-06-2022 07:56 - last edited on ‎02-11-2022 04:58 by Moderator Alum

‎02-06-2022 07:56 - last edited on ‎02-11-2022 04:58 by Moderator Alum

I had a charge 2 or 3, it had stopped being accurate in such a way that I ended up gaining weight as it was saying I was burning way more than I was. So I got the Charge 5. The first one was so flawed I had to return it for another, was hoping it was just the one that was defective. You plug it in it says charging and an hour later has not charged. Rarely if ever actually shows heart rate despite many many resets and turning heart rate on and off a hundred times a day. Says I have inactive hours at the end of the day which is not true or possible. Is not counting active / zone minutes or calories burned accurately whatsoever, 

 

 


Moderator edit: subject updated for clarity

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‎02-11-2022 04:57 - last edited on ‎11-19-2024 09:46 by Fitbit Moderator

‎02-11-2022 04:57 - last edited on ‎11-19-2024 09:46 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Sport_Biscuit. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5.

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've sent you some instructions. In this case, they will let you know how to proceed. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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