help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 heart rate is extremely inaccurate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-05-2023 16:32 - last edited on ‎05-16-2023 05:23 by Moderator Alum

‎05-05-2023 16:32 - last edited on ‎05-16-2023 05:23 by Moderator Alum

I recently purchased a Schwinn ic4 stationary bike. It comes with a heart rate monitor. When working out my bike monitor will read 133 bps but my Fitbit Charge 5 is reading 77. Taking my pulse manually shows my heart rate matching the bike monitor. Why is my Charge 5 so significantly inaccurate?

I'm at version 57.20001.188.58

Best Answer
0 Votes
1 REPLY 1

‎05-16-2023 05:23 - last edited on ‎08-02-2023 09:32 by Fitbit Moderator

‎05-16-2023 05:23 - last edited on ‎08-02-2023 09:32 by Fitbit Moderator

Hi, welcome back to the FItbit Community forums, @Alex47756. 

Thanks for the information provided about this issue with the Charge 5. 

That's a considerable difference, to ensure that your device is tracking information as accurately as possible, please try adjusting the position of the device on your wrist following the recommendations listed here. You can find some additional steps and recommendations about factors that can affect your heart rate data here. 

In addition, I would also try restarting your Charge 5 using the charging cable and then check if you continue to experience any abnormal behavior.

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer