Charge 5 heart rate not accurate

[MoreOfWalking]

I am noticing the Charge 5 is significantly worse when looking at the bpm (heart rate) numbers when i move or exercise. My Charge 4 was reasonable accurate. I had compared the readings to other accurate devices like the pulse oximeter etc.

Even the sleep accuracy seems worse than 4. In Charge 5, it includes the time laying in bed (even if you are awake and moving). The Charge 4 seemed better and picking this.

Anyone seeing similar problems ?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello, welcome to the Fitbit Community forums, @MoreOfWalking.  

Thank you for sharing this information about the inconvenience you've been experiencing with your Charge 5. 

Before considering other options, I recommend that you try restarting the device using the three pulse restart method mentioned here below, instead of the restart option found on the Charge 5 itself: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

This restart procedure should also be helpful if you're having trouble with the accuracy of sleep information. In addition, please follow the instructions in this article to improve the accuracy of heart rate information and check the information mentioned here about other factors that could affect your heart rate reading, this has been useful to other users who have experienced something similar. 

Hope this helps, I'll be around. 

[SunsetRunner]

"In Charge 5, it includes the time laying in bed (even if you are awake and moving). The Charge 4 seemed better and picking this.

Anyone seeing similar problems ?"

Hi @MoreOfWalking, I have the exact same problems and more. Waking up very early, lying in bed and Charge 5 tells me I have had both REM and  deep sleep during my awake period. After 2 weeks of using this device, I have concluded it is a piece of junk. Will return it for a refund.

[DavideFitbit]

Hi, thank you for taking the time to share your feedback about this, @SunsetRunner. 

In this case, if you continue to experience the same inconvenience after the steps mentioned earlier, I recommend that you continue the assistance process with the Customer Support team. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good day. 

[SunriseRun507]

Confirmed highly inaccurate but took me a trip to Urgent Care to realize it.

I bought it on Amazon and have been being lied to by Fitbit on my wrist for 6 months and Fitbit does not stand behind this defective toy.

Amazon removed the product page, we can only assume why.

[DavideFitbit]

@SunriseRun507 Thank you for sharing your feedback about this. I'm sorry to see that your heart rate information hasn't been accurate. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, I do recommend that you continue the communication with them so they can let you know how to proceed or what are the options available for you. 

Thanks again for all your comments and information provided. The team continues to work to improve the quality of products and your feedback is big part of that process. 

[murso74]

I've had a few fitbits over the years and they're all terrible at tracking heartrate during exercise.  If I didn't keep getting them as gifts I'd never buy one

[DavideFitbit]

I'm sorry to see that you've experienced these issues with your Fitbit devices, @murso74.  

Thank you for taking the time to share your feedback and comments about this.