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Charge 5 helped me identify atrial fibrillation

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‎09-03-2023 23:43 - last edited on ‎09-04-2023 12:27 by Fitbit Moderator

‎09-03-2023 23:43 - last edited on ‎09-04-2023 12:27 by Fitbit Moderator

i must start by saying I have owned a number of charge  devices, 3,4 and 5. By and large I like them, however my frustration with the reliability is getting to the point where i will be looking elsewhere other than fitbit.

I have no complaint about customer services who have always been great, and when necessary i have been sent  replacements, I am very confused as to why the problem of the charge "going blank", no screen, wont charge, is still happening. As i said at the outset i like the charge device. In fact if it hadn't been for my charge 5, I would be in serious problems ( or worse) health wise.. I had no symptoms, ie chest pain, palpitations etc, but my charge picked up my BPM at rest was in the 130/140s. over extended periods of time. Long story short, after spending a night in the resus unit in hospital i was diagnosed with atrial fibrillation., put on beta blockers and blood thinners and discharged with no other monitoring. I was so thankful for my charge, at least i could monitor the situation. Despite the medication, BPM still was high, and erratic ( exercise resulted in heart rate actually going down !!!)  Medication is now 5 times higher than when i left hospital, and situation still erratic. Following same old issue I am again waiting for a replacement charge 5, i hope it arrives soon, so i can monitor the situation....

Moderator edit:  updated subject for clarity

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2 REPLIES 2

‎09-04-2023 09:31

‎09-04-2023 09:31

Hello & welcome @Tbse23 

Thank you for sharing your story about how your Charge 5 helped identify your health issue and that you were able to get medical treatment. Despite the issues with the devices, these are the times where it makes a big difference in helping us by identifying potential health issues.

I hope you get your replacement soon. 

Rieko | N California USA MBG PE

Best Answer

‎09-07-2023 03:02

In response to RiekoC

‎09-07-2023 03:02

Hi

Yes replacement charge5 received within 48 hours,  a great service..However, I'm hoping the same problem that has seen me receiving three replacements, will be resolved soon, so I can look forward to prolonged use. 

Best Answer