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Charge 5 in reboot loop and no heartrate - 3rd or 4th device since 2018

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‎02-25-2025 09:21 - edited ‎02-25-2025 09:22

‎02-25-2025 09:21 - edited ‎02-25-2025 09:22

Charge 5 on a reboot loop and won't respond to restarts and won't connect to app unless charging- also no heartbeat when it does manage to stay still

Rebooted twice now .....Also lost 20% battery in 5 mins and time always goes back to 4,46pm,  It's now 5.22pm

This happened last July and   another pebble was sent to me

 

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‎02-26-2025 12:04

‎02-26-2025 12:04

Hi there @suekay26!

It's great to see you here in the Fitbit Community!

Thank you so much for letting us know that your Charge 5 is not reacting anymore and for all your efforts.

Have you already tried to set up your device again? (Connect your Fitbit device to the charger before you begin the setup process.) 

It seems like as your Charge 5 is on a reboot loop it may be the cause of the battery short life. I suggest after trying to set it up again you follow the tips described in this article:  Can I extend my Fitbit device's battery life? 

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