help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 install fail of clock

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-04-2022 06:46

‎03-04-2022 06:46

Just bought a charge 5 and tried to change clock face but keep getting "install failed, try again later".  2nd day of trying and still getting the error code.  Now I don't have any clock face and it says clock error, go to app and try another clock, but, I get the same error.  Using an android phone.  

Any suggestions?

Best Answer
0 Votes
2 REPLIES 2

‎03-04-2022 07:30

‎03-04-2022 07:30

I had the same problem, restarted phone and device. Eventually on live chat I was told to uninstall and reinstall the app…that didn’t work until I then cleared the user data from the devices settings menu, that seemed to do the trick once I had set up again. Hope this helps. 

Best Answer
0 Votes

‎03-04-2022 14:46

In response to JJ8800

‎03-04-2022 14:46

Thank you for the response.  Right after I posted on this forum, my clock came up, not sure why, but it's working now.  It allowed me to change the face and install.  

Best Answer
0 Votes