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Charge 5 instantly loses charge when removed from charger

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‎07-02-2023 14:27

‎07-02-2023 14:27

My charge 5 is charging but when I take it off the charger is goes off, Fitbit logo comes on, and charge has dropped to 1%. I’ve tried resetting it in the menu and pressing the button on the charger 3 times, nothing has worked! 

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‎07-02-2023 14:40

‎07-02-2023 14:40

Have you contacted Support and asked for a Battery Test?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎07-02-2023 14:58

In response to DramaQueenDiva

‎07-02-2023 14:58

No - didn’t realise that was an option. I’ll do that, thanks 😊 

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