Charge 5 interrupts running session while running

[SunsetRunner]

Today I took my Charge 5 for a first run. I was using the internal GPS and started my running exercise manually. I only ran like 3 km and the charge ended my running session 2 times.

Is that an issue with the GPS being dropped? Are there other reasons why it might stop my running session?

I saw a quite lengthy thread about the charge 4 with a similar issue. Is the charge series just a glorified step counter?

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @SunsetRunner. 

I appreciate all the information that you've shared about the problem you're been experiencing with your Charge 5. 

Before considering other options, please let me know if you're only experiencing this problem while Running or if it happens with other GPS and non GPS activities as well. In the meantime, please try to complete a three pulse restart procedure following the steps listed here below: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition, in case this is related to the GPS connection, make sure to follow the steps suggested in this article. Keep in mind that all devices with GPS sensors require a direct path to GPS satellites to calculate location. A weak GPS signal might affect the accuracy of your route and other activity data. Your device uses your step count to calculate distance until it finds a signal, so the total distance calculated for a workout may be slightly less accurate when GPS isn't available for the entire time. In particular, please make sure of the following: 

• That you are  in open sky and moderate trees
• Adjust how you wear the tracker when you want to use GPS 
• Make sure the Location in your phone settings is set to Always or All the time for the Fitbit app (if you're using connected GPS)

Hope this helps, I'll be around. 

[SunsetRunner]

Thank you for reaching out. I sent the Charge back and went with Apple

[DavideFitbit]

Thank you for y our reply and for sharing your feedback, I'm sorry to see that you had to return your device due to this inconvenience. 

Have a great day.