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Charge 5 is black

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‎03-21-2022 11:58 - last edited on ‎03-22-2022 09:27 by Moderator Alum

‎03-21-2022 11:58 - last edited on ‎03-22-2022 09:27 by Moderator Alum

My Charge 5 won't restart. it vibrates when I press the button on the USB 3 times but screen is still black. It is connected to my Fitbit app but screen won't work. What do I do?

 

 


Moderator edit: subject updated for clarity

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1 REPLY 1

‎03-22-2022 09:27

‎03-22-2022 09:27

Hi, welcome to the Fitbit Community forums, @NoraFox. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried the restart procedure. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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