Charge 5 is frozen, not charging or syncing

[100keepmoving]

Charger 5 has become unresponsive, frozen logo on face of watch. Have tried many times to re start with charger cable it buzzes logo goes off then returns. Left on charge over night. Battery indication on laptop suggests not charging or losing power Blue tooth not recognising Fitbit. Have un-installed and re installed app twice still no change. Have tried changing clock face but does not respond. 

Is there anything else I can try?  before placing in the bin.

Moderator Edit: Clarified subject

[adwic]

Have exactly same problem: fitbit logo, not unresponsive, can’t conncted via Bluetooth to iOS. Have attempted to reboot via button in charger. Still only logo. My FB5 just suddenly decide to brick itself today (1 Nov) at 08 am (GMT+7).

Any hints, suggestion from FB technician will be highly appreciated.

[Smcc1]

Mine has done the exact same thing.  

[Funky123]

My Fitbit has done the same yesterday.  I have tried all the suggestions provided ie uninstalling the app and reinstalling it.   Putting other phone on charge, pressing the button 3 times on charger.   Due to Fitbit logo on all the time battery ran out so hoped a full charge would work but no joy. 
suppose next step is contact customer service.   
How did you get on? 

[Smcc1]

I called customer service.  They asked a lot of questions and had me try different things, nothing worked.  It  was only a year old so I was able to get a replacement and I received the replacement the next day. 

[Funky123]

Thanks. Mine was a Xmas present last year so will contact them.

Sent from my iPhone

[100keepmoving]

Hi I contacted customer services . They are sending a replacement . Watch was 23 months but only had a year warrantee.  So yes I would contact them .They did ask for me to send video of me trying to re set with pressing button 3 times within 8 seconds to show the logo returning to screen . Also asked if I had tried changing ghe clock face.  Hope this helps you. Good luck. 

[100keepmoving]

Thanks for your reply. Yes I also ended up contacting customer services. They are sending a replacement. 

[Jorgepino]

my charge lasted about 15 months before I started having the same issue. it happened right after the software update; it is nothing but useless now. when I contacted customer support. they quickly just gave me an useless discount and send me out my way. "NO HELP, NO SUPPORT". like they knew about the issue and there was not point to keep me around trying to figure out to fix it.

[Jorgepino]

I contacted them and they only give me a $30 discount. my watch is only 15 months old and I got NO HELP and NO SUPPORT just the discount and send  me on my way

[Jorgepino]

Call Customer Server and they are now offering me a %50 discount on my next order. and telling me they are NOT Sending Replacement for expired  guarantee but they do it on case by case basis.  some people would get one after their guarantee expired and for other, they won't, sound pretty much like they treat their customers differently. I would like to know how they base their decision on. when I asked the customer services, I was told I cannot compare my case to others. even though my problem was the same.
Fitbit customer service
"Yes, that is correct customers that out off warranty receive replacements but depends on the Time Out of Scope of warranty Jorge and this for each costumers is unique, we cannot compare your case with others."

[BriGuy75]

This is my second Charge 5 in less than a year. Had a Sense 2 that lasted six days before this one. The company and their products are now garbage. The second Charge 5 was bought this May, died yesterday. Used to be decent product, now pure trash. Switching to Garmin after crap product after crap product. Bye Fitbit and Google!

[Jorgepino]

and they have no problem lying and giving false information and treating their customer differently
some people get 30%, other 50% and they want they like gets a replacement no matter the how long ago their warranty have expired.

From the Customer Support person:
"Yes, that is correct customers that out off warranty receive replacements but depends on the Time Out of Scope of warranty Jorge and this for each costumers is unique, we cannot compare your case with others."

when I asked what would make my case differently and I did not get a answer. I am thinking problem with Fitbit watches larger than they wanted to admit and did not tell Google before the buy out. I don't blame Google