Charge 5 is locked and won't pair

[Tjwilkinson]

I have a charge 5 that is just over a year.  It just stopped pairing one day saying the passcode is incorrect.  I have entered it 5 times, whatever it says on the Fitbit.

I have deleted the app, restarted the phone, restarted the Fitbit, turned off and on Bluetooth, and nothing works.  

I am beyond confused on why this is doing this!  

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Tjwilkinson. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. I understand how you must be feeling. 

To unlock your Charge 5, please see How do I unlock my Fitbit device with my phone? 

If the above doesn't describe your issue, please share with me the error message displayed on your Charge 5 so I can go from there. 

[Tjwilkinson]

It keeps saying it cannot pair.   The 4 digit code is incorrect.   But it gives me the same code every time.

[MarreFitbit · Accepted solution]

@Tjwilkinson Thanks for the update. 

As per the description of your post, it seems that your Charge 5 is no longer connected to your phone's Bluetooth. With that being said and in order to unlock the watch now that it's no longer paired to your phone, I suggest to perform a factory reset by following these steps:

1. Press and hold the button for about 8 seconds until the screen turns off and vibrates.
2. When you feel the vibration, release the button, then immediately press and hold the button again.
3. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again.
4. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.

At this point you can set up the watch again. For instructions, see How do I set up my Fitbit device? 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

[Tjwilkinson]

My Fitbit is a Charge 5

[MarreFitbit]

@Tjwilkinson Sorry for the misunderstanding. I've updated my response above. 

[Tjwilkinson]

So thank you for your response.

I have restarted my charge 5 three different times already.  I've readded the app another 3.  And taken off the charge 5 from the app, deleted the app and readded the app plus the charge 5 another 4.

It will not sync