help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 is logging steps even when I have lost it a month ago

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-18-2024 01:54 - last edited on ‎03-18-2024 05:00 by Fitbit Moderator

‎03-18-2024 01:54 - last edited on ‎03-18-2024 05:00 by Fitbit Moderator

I lost my Fitbit charger 5 a month or so ago.. 

It wasn't logging steps on my Fitbit phone app between losing the Fitbit and upto the last week..where all of a sudden over the last week it has been logging random amounts of steps ranging between zero and 11000.

I thought I lost the fitbit miles away from where I live so wouldn't be in range.

Any ideas as to what's going on?

Thanks

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎03-18-2024 05:21 - edited ‎03-18-2024 05:21

‎03-18-2024 05:21 - edited ‎03-18-2024 05:21

Hi there, @Buzz14. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with your step count. I understand where your concern is coming from, I will be glad to help you with this! 

To better assist you, may I know if you have MobileTrack also linked to your Fitbit account? If you do, please note that MobileTrack could be tracking those extra steps. To verify this, please in the Fitbit app, tap the Today tab > then tap Devices. In this section you'll see your Versa 4 and below your phone (in case MobileTrack is indeed connected). 

If the above describes your situation, you can remove MobileTrack by tapping on the phone's icon and then select "Remove From Account". 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer