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Charge 5 is losing charge while on the charger

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‎07-31-2023 10:06 - last edited on ‎08-01-2023 08:26 by Fitbit Moderator

‎07-31-2023 10:06 - last edited on ‎08-01-2023 08:26 by Fitbit Moderator

I’ve been experiencing most of the same issues that have been posted recently; however today, after dealing with a blacked out screen all morning I finally was able to turn my device on. After allowing it to charge for 6 hours I obtained a charge of 91%. Over the course of the last hour it’s back down to 75%, I haven’t taken it off the charger. My device isn’t even a year old. I’m not impressed Fitbit.

Moderator Edit: Clarified subject

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‎08-01-2023 08:28

‎08-01-2023 08:28

Hi there, @Lenny75. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

If you haven't done so already, please make sure that you've followed the steps provided in this article to improve battery life in general, as this has been generally useful for other users. In addition, please complete a three pulse restart following the steps listed here below: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end if the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after a few hours. 

Maria | Community Moderator, Fitbit


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‎08-01-2023 09:12

In response to MarreFitbit

‎08-01-2023 09:12

Could you kindly provide further steps for those that already followed multiple times the steps in these boilerplate messages?. It's quite obvious that if scores of people experience the same issue after one of your forced firmware updates, there must be a problem on your side. Why not come clean, acknowledge that you screwed up, and communicate clearly what you will be doing to address the issue? People, myself included because I am experiencing the same issues, feel insulted to be taken for a ride. We already searched for fixes, tried all the obvious to no avail. When is the update coming out, or the issue you caused with the firmware is so bad that you no longer can fix?

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