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Charge 5 is no longer showing sleep score

My charge 5 no longer shows a sleep score on the devise. Fitbit app on iPhone has all the data for sleep. What gives?  Called support and they where no help. 

Moderator Edit: Clarified subject

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For the past 2 days my charge 5 no longer shows sleep score. Did you get yours to work again and if you did what did you do to fix it

 

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