Charge 5 is no longer syncing with my Android phone

[Nitehawk44]

After working well for almost two years, my Charge 5 has stopped syncing with my Android phone. I've tried restarting the phone, stopping and restarting the app, checked out my WiFi which is fine, turning Bluetooth off and on. Nothing seems to work. What can I do?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Nitehawk44. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

In addition to the steps you've done so far, please try the following:

• Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5.
• If there is no connection, restart your Charge 5.
• Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Nitehawk44]

Hi MarreFitbit, thanks so much for your detailed reply. Very helpful. The problem is now fixed and Fitbit and my phone are happily synced again. Thanks again!

[MarreFitbit]

@Nitehawk44 Awesome! I'm glad to hear you're back on track. 😊

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!