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Charge 5 is not auto tracking

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‎06-22-2023 07:51

‎06-22-2023 07:51

Since last week my charge 5 has stopped auto tracking the walks/ running/ steps and detected swimming which I didn't do.

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2 REPLIES 2

‎06-22-2023 10:04

‎06-22-2023 10:04

Hi & welcome @JanhaviK 

Sorry to see you're having issues with your Charge 5. Have you tried restarting your device? There are 2 ways to do it. Click here for instructions: How to Restart Charge 5 

Let us know if this works for you. 

Rieko | N California USA MBG PE

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‎06-22-2023 11:48

In response to RiekoC

‎06-22-2023 11:48

@RiekoC , Thank you for your message and recommendation. 


@JanhaviK A warm welcome to the Community! Thank you for your message. 

There can be various reasons why your activities were not recorded or recognized.
For example, the activity is not fully recognized by your movement patterns.
You paused for more than 30 seconds during the first few minutes, so the tracker might "think" the exercise was over.

I recommend restarting your tracker ( as mentioned by our friend @RiekoC )  and setting different start times for activities. For example, set it to 10 minutes for a walk, 15 for a run, 20 for an outdoor bike ride, etc., and/or ignoring the activities you don't use.

You can find the instructions for this here.

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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