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Charge 5 is not charging anymore

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‎01-05-2025 13:13 - last edited on ‎01-06-2025 03:55 by Fitbit Moderator

‎01-05-2025 13:13 - last edited on ‎01-06-2025 03:55 by Fitbit Moderator

My charge 5 is no longer charging. I have cleaned the charging ports, restarted the device about 10 times in the settings menu, tried pressing the button on the charger three times for one second and holding it down for 10 seconds 5 times waiting 15 seconds between attempts. It has given me a red message saying “your Fitbit isn’t charging” a couple of times now. The battery is about 55%. Do I need to get a replacement device? 

Update: I have also tried different USB bricks and even bought a new charger cable. Still won’t charge. 

Moderator Edit: Clarified subject

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‎01-06-2025 03:58

‎01-06-2025 03:58

Hi there, @jrhardman. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not charging. I understand your concern, I will do my best to help you with this!

Please note that there are some issues that affect this, being which power source is used and how well the charger is seated. If you are charging your Charge 5 on the wall socket, try using another CE certified USB adapter for low energy devices.

In addition, please make sure that you've tried all the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


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