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Charge 5 is not syncing my sleep data after the update

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‎10-16-2023 01:53 - last edited on ‎10-16-2023 03:26 by Fitbit Moderator

‎10-16-2023 01:53 - last edited on ‎10-16-2023 03:26 by Fitbit Moderator

Hi, since I updated my Fitbit the sleep data is not registering. Any ideas to fix?

thanks

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎10-16-2023 03:23

‎10-16-2023 03:23

Mine too this morning. Reload the app Suggested by support. Works sometimes. 

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‎10-16-2023 03:26

In response to Kunukuboy

‎10-16-2023 03:26

Thank you,  now works 

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‎10-16-2023 03:30

In response to CeriL

‎10-16-2023 03:30

Hi there, @CeriL. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your sleep data. 

Please keep in mind that your sleep data might take a couple of minutes to show up on both your Charge 5 and Fitbit app. As @Kunukuboy has recommended, sync your Fitbit device twice in a row just right after waking up so your data can be transferred and show up on your Fitbit app. 

Maria | Community Moderator, Fitbit


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