Charge 5 is not syncing

[Celesti]

Again, my Charge is not syncing--no matter what I do.  In addition, it is very slow.  I am very active and there often is a real delay before it shows any activity.  The Charge 5 is a lousy product.  

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5, @Celesti.

Before considering other options and regarding the delay you mentioned before your device shows any activity, I recommend that you try restarting the device using the three pulse restart method described here below: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Keep in mind that you need to sync through the Fitbit app and not through the Bluetooth settings on your phone. In addition to the restart, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here.

Thanks again for taking the time to share all your comments and feedback about this. 

[Dlivingston70]

I tried your restart procedure. Didn’t work. Fitbit firmware is up to date.  Also tried to do restart from device. Fitbit still won’t synch with out shutting blue tooth off on phone then back on and then sync with Fitbit app.  

[LaurenceJ]

I have had FB charges for the last 7 years with no issues, it always worked for me, charge hr, charge 3 and now charge 5.  For the first time, I too had an issue with sync yesterday 3/7/23.  Did my spinning workout, and it sync'd fine.  Last sync was at 1435.  I checked it later that evening and nada, heart rate graph was blank, and it would not sync.  I had not changed anything, only used the watch feature.  Googled this issue as well as reviewed the manual, tried everything I was supposed to do.  Around 11PM I called the support line, i know 11 o'clock at night.  After a short weight, an associate came on and spent a good 30 minutes trying to get me going to no avail.  Finally she instructed me to erase my history on the charge 5 which i did, then in the app set up a new device.  Went thru the on screen instructions and got a code on my watch, and it sync'd.  Now the sync process is a lot quicker, the watch must of had a lot of history, as before the sync started to take a lot more time.  While the foreign accent of the associate was hard to understand some of her instructions, she had the patience to work with me to resolve my issue.  WoW factor to Fitbit.  This experience was certainly not like a lot of negative comments posted on this forum that I have read.  My wife who is a trauma nurse, has a charge 4 and she loves it, not had any issues, and she's on her feet running 12 hr shifts.  FYI we both have android phones. Thank you Fitbit for you assistance.  Go Fitbit!

[DavideFitbit]

@Dlivingston70 Thanks for confirming that you already tried the restart procedure suggested. 

If you haven't done so already, please try the following steps that have been useful for other users: 

• Force quit the Fitbit app. 
• Turn Bluetooth off and on. 
• Open the Fitbit app and sync again

In addition, could you please confirm if you already tried all the steps listed here to resolve syncing problems? 

@LaurenceJ That's great news! Thanks for taking the time to share your experience with this. 

[LaurenceJ]

Since my original post, my charge  has been working flawlessly, no issues thanks to good customer support.

[DavideFitbit]

@LaurenceJ That's great news! Thanks for your reply confirming that your device is now working properly. 

Have a good day.