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Charge 5 is not tracking anything

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‎10-18-2022 11:56 - last edited on ‎10-19-2022 08:15 by Moderator Alum

‎10-18-2022 11:56 - last edited on ‎10-19-2022 08:15 by Moderator Alum

My charge 5 is not tracking anything right now

 

 

Moderator edit: subject updated for clarity

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‎10-19-2022 08:14 - last edited on ‎10-15-2024 09:24 by Fitbit Moderator

‎10-19-2022 08:14 - last edited on ‎10-15-2024 09:24 by Fitbit Moderator

Hi, welcome to the Community forums, @bellafk. 

I appreciate the information provided about this issue with your Charge 5. 

Could you please provide a few more details? Let me know if you're able to see anything on the display of the Charge 5 or if it's completely unresponsive, or of if the display is working properly but it's not tracking any data (steps, calories, heart rate). 

In the meantime, please try restarting your device using the charging cable and check if you continue to have the same problem:  

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.
  3. Wait 10 seconds or until the Fitbit logo appears.
  4. If the device doesn’t restart, wait 15 seconds to try again.
Davide | Italian and English Community Moderator, Fitbit


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‎05-12-2023 12:17

In response to DavideFitbit

‎05-12-2023 12:17

I followed the steps it still not working, no steps, no heart rate nothing is getting tracked. Only clock and calories working. Please help.

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‎05-13-2023 07:50 - last edited on ‎10-15-2024 09:23 by Fitbit Moderator

In response to Harmiksaini

‎05-13-2023 07:50 - last edited on ‎10-15-2024 09:23 by Fitbit Moderator

Welcome to the Fibtit community @Harmiksaini. 

Thanks for following the steps in order to fix the inconvenience with your device.

I've proceeded to send your information to the Customer Support team for further assistance with this, but I've been informed that you already got in touch with them and it seems they've provided you with some instructions. In this case, they will let you know how to proceed.

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