help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 is not tracking my GPS distance

‎07-24-2025 06:51 - last edited on ‎07-24-2025 07:39 by Fitbit Moderator

‎07-24-2025 06:51 - last edited on ‎07-24-2025 07:39 by Fitbit Moderator

Not recording distance 


Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎07-24-2025 07:39

‎07-24-2025 07:39

Hi there, @Omslots. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 is not tracking your distance. I understand your concern, I will do my best to help you with this!

Please note when you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects.

For more information about GPS, see How do I use GPS on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes