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Charge 5 is not tracking my daily activity

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‎07-21-2023 03:56 - last edited on ‎07-21-2023 04:02 by Fitbit Moderator

‎07-21-2023 03:56 - last edited on ‎07-21-2023 04:02 by Fitbit Moderator

Finally got my brand new replacement ( this is the 4th in 7 months) Wednesday night. First full day of wearing it and the Fitbit said I got my 10 out of 10 and the app said I only got 9 out of 10. So unhappy. Not even 24 hours old and problems already. 


Moderator Edit: Clarified subject

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‎07-21-2023 04:04

‎07-21-2023 04:04

Hi there, @Sstacy. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Charge 5. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎07-21-2023 04:35

In response to MarreFitbit

‎07-21-2023 04:35

No they didn’t. They told me to uninstall and reinstall the app. Got me
nowhere. I should have to restart a device that is less than 24 hours old.
I have been using Fitbits since 2016 and never had this much trouble.
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