Charge 5 is not tracking my data and the battery drains quickly

[convectedcanary]

Hi, 

My Charge 5 needed charging the other day which surprised me. 

I charged it and after a couple of hours noticed it wasn't counting steps, active minutes etc... and an hour later the screen went blank.  After several attempts I reset it using the cable and waited for 100% charge.

Started wearing it, still wouldn't monitor steps etc... and now the battery drains within an hour.  

I bought it on 27/11/22 so it is less than a year old and seems to have come to the end of its life.  

Should I return this to where I purchased it from?

Thanks, 

James (United Kingdom)

Paired with Android 12.0

Moderator Edit: Clarified subject

[RiekoC · Accepted solution]

Hello @convectedcanary 

Sorry to see you're having troubles with your Charge 5. 

Do you see a green light on the back of your device? To check, put your finger across the back of the Charge 5. You should see a green light when you lift your finger. If there's no green light, then your Charge 5 is defective.

Since you bought your device almost a year ago, you should contact Fitbit support (<-- click link) to see what are your warranty options.