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Charge 5 is not tracking my distance

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‎01-27-2025 00:47 - last edited on ‎01-27-2025 04:02 by Fitbit Moderator

‎01-27-2025 00:47 - last edited on ‎01-27-2025 04:02 by Fitbit Moderator

Hi

My charge 5 is not tracking my distance even though the app shows distance covered for the day. I've restarted the device, made sure location is a permission on the app, tried syncing the device and app nothing appears to work. I've seen replied about stride length, I've never had to set a stride length so don't think this is the issue either. Any ideas on why the device has stopped tracking?

Moderator Edit: Clarified subject

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‎01-27-2025 09:27

‎01-27-2025 09:27

"I've never had to set a stride length so don't think this is the issue either."
Still worth trying.  There is an explanation why it worked for some - not worth getting into, if it works.  Just reset it to the default, or same value.  Not that much wasted effort if it doesn't work.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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