Charge 5 is not tracking my sleep data accurately

[Alfred57]

Charge 5 is garbage is close to be accurate for sleep  IIt recorded my first 3 hours of sleep i woke up to go to washroom then went back to sleep for another 3 hours but it did not record anything  the accuracy problem is ongoing even  i follow all the instruction from fitbit

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Alfred57. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

To better assist you, may I know for how long you were awake when you went to the washroom? Note that your time asleep is calculated by subtracting your time spent awake and restless from your overall tracked sleep time. For example, if you slept 8 hours but woke up 2 times for 15 minutes each, your time asleep would be 7 hr 30 min.

To learn more about your time asleep in sleep stages, see What should I know about Fitbit sleep stages?

Edit or delete sleep logs in the Fitbit app. For instructions, see How do I add, edit, or delete Fitbit data and activities?

[PayitFwd]

I got premium so that I could see more details, but I too have been experiencing issues with the accuracy of my sleep from the Charge 5. It commonly says that I was sleeping lightly when I was lying in bed awake. The other day, I was in bed for an hour or two, definitely awake the entire time. Sometimes my RHR is lower during the day than during sleep (since I have PTSD). I wonder if there is something other than heart rate that can more accurately say when someone is asleep or awake since I don't always look at my watch during the night when I'm awake. So, I can't tell how much of the report is true.