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Charge 5 is not tracking my sleep score accurately

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‎10-10-2023 07:08 - last edited on ‎10-10-2023 13:47 by Fitbit Moderator

‎10-10-2023 07:08 - last edited on ‎10-10-2023 13:47 by Fitbit Moderator

It’s bad enough that the New Fitbit App is terrible. Now my sleep scores are getting messed up.  REM time is down to 10 minutes a night. Showing my sleep is ending at 4 or 5 am. I have averaged sleep scores in the low 80s for years.  Now I’m getting scores in the 50s!  Anyone else experiencing this problem the past week?

Moderator Edit: Clarified subject

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7 REPLIES 7

‎10-10-2023 13:51 - edited ‎10-10-2023 13:51

‎10-10-2023 13:51 - edited ‎10-10-2023 13:51

Hello there, @BobRandolph. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Charge 5.

Please note that your sleep score is based on your sleep stages and sleep stages are calculated with your heart rate data. Is your heart rate working as usual? For more information, see these two help articles What should I know about Fitbit sleep stages? and What factors can affect my heart-rate reading on my Fitbit device?

To help improve your sleep score, work on your overall sleep habits, heart health, and activity levels:

For additional tips on improving your sleep routine and quality, see How can I use my Fitbit device to sleep better?

Maria | Community Moderator, Fitbit


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0 Votes

‎10-11-2023 04:36

‎10-11-2023 04:36

Yep, same here, fed up, seems no solution

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‎10-13-2023 18:35

In response to MarreFitbit

‎10-13-2023 18:35

Did you even read my post before you posted your canned response?

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‎10-14-2023 05:06

‎10-14-2023 05:06

@BobRandolphexactly the same for me. I've been using a fitbit for 10 years. For three of the last four nights, my sleep tracking has been clearly and absolutely wrong. In fact, I haven't even gotten sleep scores for those nights.

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‎10-14-2023 05:08

In response to MarreFitbit

‎10-14-2023 05:08

Way to blame the customer!

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‎10-14-2023 06:25

In response to ZoomZ

‎10-14-2023 06:25

Upgraded from 4 to 5 but after a few weeks only basic information available, hopeless. Also shows 270 steps even before moving In the morning. Marketing blub could be described as fraudulent. Wasted money on this trashy kit.

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‎10-14-2023 06:28

In response to MarreFitbit

‎10-14-2023 06:28

Unhelpful, it's all nonsense, the device simply doesn't do what it supposed to

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