Charge 5 is not tracking my sleep score

[Molly600]

My sleep score never records anything does anyone else have this problem 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Molly600. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Charge 5 is not tracking your sleep score data. I understand how important it is to you to get these details. I'll be glad to help you!

As a first approach, please keep in mind that you must see sleep stages in order to see your sleep score information. To get more detailed information, see What's sleep score in the Fitbit app?

With the above being said, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.