Hi there, @Sherim1. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post, it's sad to hear that you are not getting sleep stages even when you make sure to sleep more than six hours. I'll do my best to help you with this!
Since sleep stages are based on your heart rate readings, I'd recommend checking that your HR is working properly. With that being said, try the following steps:
- Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
- Once it's done, manually sync your Charge 5. To do so, open the Fitbit app, tap on the Account icon, tap on your Charge 5's image and tap on "Sync Now"
- Next, switch it from Off to On and manually sync your watch once again.
- Once it's done, restart your watch once again.
- Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.
Additionally, please see Why don't I see sleep stages today?
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