Charge 5 is not tracking my sleep stages

[Macalister]

Despite resetting the device a number of times my sleep and health stats are still not being recorded. Can anyone help?

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Macalister, welcome to the community, It's a pity you are having these problems recording your sleep & (I assume) Health metrics. The green LED flashing on the back of your Charge 5 is the way the device measures your heart rate, a key data point for many of the features of your Fitbit. I suggest you have a look at these articles How do I track my sleep with my Fitbit device? - Fitbit Help Center & What should I know about health metrics in the Fitbit app? - Fitbit Help Center . Once you've had a chance to review everything please post here again letting us know how you are getting on.

Cheers

[RiekoC]

Hello @Macalister 

A couple of questions:

• How long have you had your Charge 5 and did your Fitbit track your sleep & health metrics previously?
• Do you have any tattoos around your wrist where you have your Charge 5?

I've read some user posts where they were able to get their sleep tracked when they moved their Fitbit device to the inside of their wrist at night. You might try this and see if it works for you.