Charge 5 is not working with my phone

[Ratnakumari]

It is not working in phone

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Ratnakumari. Welcome to the Fitbit Community Forums. I'm here to help!

To better assist you, would you mind sharing more details about the issue with your Charge 5? Is it not syncing? Is the Fitbit app not working? 

If you experience any of the following issues and you've checked your settings, restart your device:

• Won't sync
• Won't respond to taps, swipes, or button press
• Won't track steps or other data
• Won't show notifications or reminders

Restarting your device turns it off and on without deleting any activity data. To do the restart, please try the steps below:

1. Swipe down from the clock screen to find the Settings app.
2. Open the Settings app > Restart Device > Restart.

If your device is unresponsive:

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Looking forward to hearing from you. 

[Talahthas]

Welcome to the Fitbit community, @Ratnakumari!

As I have no detailed information about what exact issues you're having with your Charge 5, I'd first suggest having a look here to check if you're phone is compatible with the latest version of the Fitbit app:

Fitbit Setup Requirements 

If so, sometimes it's recommendable to start things over to get a new device up and running as it should. So please have a closer look here to follow the provided instructions if you're willing to do so:

How do I get started with Fitbit Charge 5?