07-21-2024
23:48
- last edited on
07-23-2024
07:53
by
MarreFitbit
07-21-2024
23:48
- last edited on
07-23-2024
07:53
by
MarreFitbit
My fitbits charge ran out. I recharged it but the time has stuck at the time it lost charge and I can't reset it
Moderator Edit: Clarified subject
07-23-2024 07:55
07-23-2024 07:55
Hi there, @juliec2911. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I understand your concern, I will do my best to help you!
Please keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. Since you've recently recharge it, maybe your Charge 5 just needs to sync to update the time.
If you've tried the above but to no avail, make sure you're not running into syncing issues. For more information, see Why won't my Fitbit device sync?
If the issue is still not solved, but you can confirm that your Charge 5 is syncing, I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again.
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