Charge 5 is stuck on a white X

[KatBit24]

My FitBit Charge 5 is unresponsive. It is only 1 1/2 years old. When I plug it in it sometimes displays a red circle with a red X in the middle. When I plug it in and tap the plug adapter button, it appears to want to do something and then it reverts to the red circle with the red X in the middle. Your help is greatly appreciated.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @KatBit24. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 is stuck on a white X. I understand your concern as your device is only one year and a half old, I will do my best to help you with this!

Did you stop using and wearing your Fitbit device for a long time? It seems like you're trying to set up your Charge 5 again or it is trying to do a firmware update.

With that being said, I'd recommend trying the steps below in the order listed:

• From the Today tab, tap the devices icon >  your device > Sync Now.
• If Sync Now doesn’t show an update banner, to tap the devices icon > their device > Gallery. The app should show a popup to install the missing apps and recover the device.
• If the firmware update banner doesn't show, please press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?