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Charge 5 is stuck on just showing Logo what is fix?

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‎10-13-2023 05:21

‎10-13-2023 05:21

I have had my Charge 5 for about 10 months now (last year's Xmas present) it has worked pretty well but now is stuck on the LOGO.  I have tried everything to reset the watch an no luck.  Anyone know the trick to getting this issue fixed?

Best Answer
10 REPLIES 10

‎10-13-2023 15:27

‎10-13-2023 15:27

Welcome to the community @BillHuntington.

Thank you for sharing the inquiry regarding your Charge 5. I'm sorry to know about the inconvenience.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Please, keep an eye on your inbox.

Best Answer
0 Votes

‎10-13-2023 17:57

In response to ManuFitbit

‎10-13-2023 17:57

My Charge 5 is also stuck on the logo. Tried restarting to no avail. Any suggestions appreciated. 

Best Answer

‎10-14-2023 10:17

In response to ManuFitbit

‎10-14-2023 10:17

Same problem.

Best Answer

‎10-16-2023 04:49

In response to ManuFitbit

‎10-16-2023 04:49

I did what was recommended and it is stuck on the logo. Evidently, the
latest firmware update released by fitbit fried the device. It happens. I
have used it for 10 months and it looks brand new. Nice paperweight now.
Will be my last fitbit.
Best Answer

‎10-16-2023 06:28

In response to BillHuntington

‎10-16-2023 06:28

Got it working again after several trial and errors. I had to let charge 5 completely drain battery.  Waited overnight.  Then put on charger the next night.  Saw the charging icon and after a couple of resets and swiping up on charge 5 to find my phone, I was able to get it working again.  

Best Answer

‎10-16-2023 13:10

In response to Kycatz12

‎10-16-2023 13:10

I haven't been that lucky. Tried the same thing and the Logo of death
keeps showing. I think Fitbit released a firmware update that was beyond
the capability of their watch.
Best Answer

‎10-17-2023 06:26

‎10-17-2023 06:26

Mine has done the same today. Out of the blue got stuck on the logo screen when I was at the gym. I have tried resetting it. Deleting the app and reinstalling it. Doing a hard reset. All to no avail. Guess I will have to wait to.cs

Best Answer

‎11-03-2023 09:53

‎11-03-2023 09:53

Mine too! Any luck?

Best Answer
0 Votes

‎11-03-2023 17:32

In response to kkaboom

‎11-03-2023 17:32

Sadly I had to contact Fitbit, which resulted in me needing to return it to
them for review/repair/replacement.

It took a week to get back to their warehouse..they take up to 5 days to
receive it (which hasn't happened yet and it has been 10 days)..then they
make a determination.

I have complained this morning, and they have agreed to send me a
replacement.

Disappointing somewhat.

I am a paid premium member and it will be a month of not being able to use
it.
Best Answer

‎11-05-2023 19:48

In response to Spottycow74

‎11-05-2023 19:48

Im sure they'll give you a free month considering its a defective device and the premium membership isnt cheap!

 

Best Answer
0 Votes