Charge 5 is stuck on the Fitbit logo

[ShareeC]

My fitbit will not reboot, its vibrates like it should but does not change the fitbit logo on the screen. I didn't get it wet or anything and I can't find other ways to fix this. 


Moderator Edit: Clarified subject

[Tgillies]

I have the same problem. I finally got it working after leaving it on the charger for hours and hours and going back and checking on it periodically. Once it was 99% charged, then it finally rebooted and started to work again. But it has been dodgy all week. 

[pyben]

same here, i have left it on charger for hours and still it wont reboot, when you press the button it vibrates and then shows the logo, but nothing after that....

[Janie111]

Same thing here l, it just happened to me today. Tried everything. Will leave it on charge for now 

[pyben]

LoL just noticed after chatting with google support, that I received an email from Fitbit with a message saying, you earned the 7-year badge.... LOL i guess my reward is a broken a Fitbit which most probably they won't replace even when I did nothing to it... anyways... will keep you all posted on what they say...

[pyben]

update: had a chat with google support, my device was not covered under warranty and did not recover from the reboot loop. i was offered a 50% discount code towards an eligible device. it was disappointing to have to replace a charge 5 within 2 years of use. i was not sure if to order another Fitbit device or go with another brand... but i really like charge models size... i don't like bigger or smaller. anyways... i used the code to order a charge 6, for a bit over 80 dollars. FYI, if you have a health savings account with your employer, you can use that to pay for health trackers... good luck with your device and hopefully you don't have to replace it

[Janie111]

I have to replace mine too! Only 18 months of use! 

[TheTugboat99]

I'm having the same issue with my Charge 5. It stopped working and charging in the afternoon on May 18. When I do the press the button on the flat side of hte charger three times to reset it shows the blue logo for a second then back to black. If I leave it plugged in for hours it keeps trying to reboot and eventually shows me the circled X. I'm out of warranty and was really enjoying the device. It's a shame that it quit like that. To make matters worse, I tried to forget it and re-add, so now it's not connected and doesn't show on my profile, it's like it never existed. I hope they can offer a solution.

[Ktokln]

Same problem here. My charge 5 was working fine then suddenly stopped on May 19. Tried and tried to reboot. FINALLY got the Fitbit signal to show up so I thought it was rebooting. Fitbit signal would flash and it would vibrate. This repeated several times. When I did finally get it working the battery now lasts for about 30 minutes max. Google ruined the Fitbit experience. I’ll never buy another. Goodbye Fitbit. Hello Garmin!