Charge 5 is stuck on the Fitbit logo

[Shawn_55]

My charge 5 apparently wouldn't charge and went dead. After charging all day I reset it several times. The blue logo will appear momentarily, but the device remains unresponsive and the red light on the back is on .  It has synced and is 90% charger but the problems are the same.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Shawn_55. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is unresponsive. I understand your concern, I will do my best to help you with this!

Since your Charge 5 is stuck on the Fitbit logo, I recommend trying the steps below in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Shawn_55]

@MarreFitbit , It is not actually stuck on the Fitbit logo. It occasionally will pop up when restarting. Maybe 2 of 10 times. Sometimes out of the blue the entire screen will light up for a second. Nothing happens when you try to open it

[Kbkt]

Hi this doesn't work. Can't even pair my fitbit with phone now 😒 

[Shawn_55]

@MarreFitbit  also the headline for this post was changed, not by me. 

It originally said my charger is unresponsive.