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Charge 5 is stuck on water lock

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‎12-17-2023 10:37 - last edited on ‎12-18-2023 04:33 by Fitbit Moderator

‎12-17-2023 10:37 - last edited on ‎12-18-2023 04:33 by Fitbit Moderator

My Charge 5 is in water locked mode and it won’t unlock even after tapping the screen twice 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎12-17-2023 12:48

‎12-17-2023 12:48

Hello @Nnelg 

In order to disable the water lock mode, you have to tap very strongly & firmly on the display. The feature is designed so that water splashing on the screen doesn't turn on the Charge 5 and potentially mess up the settings. So, it needs stronger tapping to disable the feature.

Rieko | N California USA MBG PE

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‎12-18-2023 05:21

In response to RiekoC

‎12-18-2023 05:21

Hi there, @Nnelg. Welcome to the Fitbit Community Forums. It's sad to hear that your Charge 5 is still stuck on the water lock even after tapping the screen twice. @RiekoC Thank you so much for your help and advice. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

We hope to get you back on track soon!

Maria | Community Moderator, Fitbit


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