Charge 5 is syncing only my calories burned

[kompo]

Today, my Charge 5 is only syncing CALS, not sleep data, steps, zone mins, heart etc.  I've reinstalled the FitBit App, turned Bluetooth off and on, and also Restarted both iPhone and Fitbit but still no luck.  It synced fine yesterday.


Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @kompo. Thanks for stopping by in the Fitbit Community Forums and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still only syncing your calories burned. I will do my best to help you with this!

As per the description of your post, it seems like your Charge 5 has stopped syncing with your Fitbit app. That would explain why the Fitbit app is only showing calories burned as that value is your estimated calorie burn for the day so far based on your BMR. We estimate your calorie burn based on your age, gender, height and weight. To solve syncing issues, please see Why won't my Fitbit device sync?

[kompo]

Thanks that’s me sorted!  I appreciate it.

Kathy

[MarreFitbit]

@kompo You're very welcome! I'm glad to hear that the information provided did help. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!