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Charge 5 is syncing to my phone but screen is blank

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‎08-26-2025 07:59

‎08-26-2025 07:59

Hi, my Fitbit charge 5 has a blank screen and is unresponsive. It is recording my steps and synching to my phone (after I reset it) but I can't use it as a watch or for anything else.

I've tried changing the clock face, running the battery down, charging overnight and resetting the Fitbit using the button on the charging cable but no joy.

Can anyone help?

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3 REPLIES 3

‎08-26-2025 10:36

‎08-26-2025 10:36

Hi @FExx and welcome back to the forums. 

I appreciate your message, and I'm sorry to hear that your Charge 5 is unresponsive and have a blank screen. 

Thank you for all the troubleshooting steps you tried. 

Could you please confirm if you tried the restart procedure described here? 

  1. Connect your Charge 5 to the charging cable on a computer.
  2. Press the button on the flat end of the charger 3 times, pausing for 1 second between each time.
  3. Wait 10 seconds or until the Fitbit logo appears.

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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‎08-26-2025 10:52

In response to MarioSFitbit

‎08-26-2025 10:52

Thanks  for responding. I already tried that reset several times but it didn't help

 

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‎08-26-2025 10:56

In response to FExx

‎08-26-2025 10:56

Hi @FExx!

Thank you for your message and for the additional information provided. 

Since you already performed all the recommended troubleshooting steps, please let me suggest you to contact support, since they have more tools in order to find your options: Contact Us. 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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