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Charge 5 is toast after just over one year

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‎09-02-2023 09:03 - edited ‎09-02-2023 09:04

‎09-02-2023 09:03 - edited ‎09-02-2023 09:04

So I bought my Charge5 on June of 2022. Now in August 2023 it no longer works.
It just displays the logo, and none of the reset procedures fix this.

I called customer support and now I have a 35% discount for a new product.
Really? Why would I buy another one when this one failed after just one year?

Sorry Fibit, but after going through three of your products (ChargeHR, Charge2, Charge5) I am done with you.

Eric Peterson

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‎09-02-2023 09:46

‎09-02-2023 09:46

Good to see you around @Ericrpeterson.

I'm sorry to know about the inconvenience experienced with this device. 

I would like to share with you that Fitbit products are made to withstand stringent testing to meet consumer standards and needs. However, the operation of our products from our consumers made us aware that certain unexpected factors that are outside of our control may cause damage.

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