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Charge 5 is turning off after being charged

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‎07-22-2023 00:01 - last edited on ‎07-22-2023 12:14 by Fitbit Moderator

‎07-22-2023 00:01 - last edited on ‎07-22-2023 12:14 by Fitbit Moderator

The watch turns off 3 hours after a full charge. Why? I got it in December and it has worked fine so far. Do I have to change the battery? 

Moderator Edit: Clarified subject

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‎07-22-2023 12:19

‎07-22-2023 12:19

Hi there, @Caviwies. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

If you haven't done so yet, I'd recommend restarting your Charge 5 by following these steps. 

Regarding your inquiry, please note that the battery on your Charge 5 is not replaceable nor interchanged. We as Fitbit do not do it or suggest to do so as it could permanently damage your Fitbit device. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-22-2023 12:19

‎07-22-2023 12:19

Hi there, @Caviwies. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

If you haven't done so yet, I'd recommend restarting your Charge 5 by following these steps. 

Regarding your inquiry, please note that the battery on your Charge 5 is not replaceable nor interchanged. We as Fitbit do not do it or suggest to do so as it could permanently damage your Fitbit device. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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