Charge 5 is unresponsive

[Yukyee]

I charged the charge5 last night. When it was 100%, when I removed the charger, the charge5 black screen did not respond. When I connected the charger again, it showed 0%. How to solve it?

Moderator Edit: Clarified subject

[Surfista]

My Charge 5 was functioning normally until yesterday morning. After taking it off the Charger, the battery charge rapidly dropped and the device shut down within the hour. I recharged it and reset it several times before contacting customer service. Response was, "Unfortunately, your product doesn’t meet the replacement requirements of our warranty policy."

My charge 5 failed after 7 months and I received a replacement under warranty. Now, 7 months later, another failure.

My daughter's Charge 5 experienced the same battery issue after 10 months and she received a replacement under warranty. 

There are multiple threads about this battery issue and others about water damage of this "swim tracker".

This is a very low quality product that will not last.

I just ordered a Garmin Swim 2

[MarreFitbit · Accepted solution]

Hi there, @Yukyee. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. I hope we can solve your issue soon!

@Surfista Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Charge 5. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Please feel free to reach out to our team once again so they can clarify any doubt.