Charge 5 is unresponsive

[Catherinerose30]

Hi, 

my charge 5 is not responding. 
I’ve tried the reset button on the wire, and unsyncing from my phone, and they don’t find each other on Bluetooth. I’ve only had it a year 😞 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Catherinerose30. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still unresponsive. I understand how you must be feeling, I will do my best to help you! 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

[Catherinerose30]

Hi, 

thank you for your reply, I have tried all of these. 

is there anything else I can do? 😞