help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 is unresponsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-29-2024 06:34 - last edited on ‎12-30-2024 03:52 by Fitbit Moderator

‎12-29-2024 06:34 - last edited on ‎12-30-2024 03:52 by Fitbit Moderator

I charged my Charge 5 yesterday, went for a run this AM and got a warning the battery was at 5% a few hours later. No email notification of the low battery status which is not normal.

I charged the phone as normal but when I went to alter some settings (turn off movement notifications) as I read that can suddenly start to drain the battery, the screen went blank.

I've tried plugging the FitBit back in and pressing the reset button with no luck. Fitbit guide also suggested unplugging and replugging the device in quick succession so I tried that as well with no luck.

The phone app shows the Charge 5 is fully charged but cannot locate it. 

I tried reaching out to support directly but there's no longer a contact by email button and apparently they don't take calls on the UK number provided! Anyone got any ideas?

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎01-21-2025 11:26

‎01-21-2025 11:26

Hi there @CP2024! A warm welcome to the Fitbit Community!

Thank you so much for letting us know about this situation and for all your efforts.

I'm sorry for the late response. Here's a link to a form for you to fill out here to contact our customer support.

This form is for you only, so let me know when you have completed it.

Best Answer