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Charge 5 isn’t syncing

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‎12-01-2022 09:20 - last edited on ‎12-03-2022 08:53 by Moderator Alum

‎12-01-2022 09:20 - last edited on ‎12-03-2022 08:53 by Moderator Alum

I did an update yesterday and now my charge 5 isn’t syncing. Rubbish update. I gather I have to re add my Fitbit to my app

 

 

Moderator edit: subject updated for clarity

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‎12-03-2022 08:53 - last edited on ‎12-17-2024 06:21 by Fitbit Moderator

‎12-03-2022 08:53 - last edited on ‎12-17-2024 06:21 by Fitbit Moderator

Hi, welcome back to the Community forums, @Sueeeeeeeeeeeee. 

I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5.

If you haven't done so already, please try the following steps that have been useful for other users: 

  • Force quit the Fitbit app. 
  • Turn Bluetooth off and on. 
  • Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device using the three pulse restart method: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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