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Charge 5 isn't tracking my sleep data accurately

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‎05-13-2023 02:23 - last edited on ‎05-13-2023 04:52 by Fitbit Moderator

‎05-13-2023 02:23 - last edited on ‎05-13-2023 04:52 by Fitbit Moderator

Hi all,

 

Just got the Charge 5 and was wondering why it tracks my sleep from start to finish as a deep sleep. No moments of restless sleep and being awake. Fall asleep the moment I get in bed, while I know I didn’t. Can I resolve this issue to get a better sleep tracking? Thanks!

 

 

Moderator Edit: Clarified subject

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‎05-13-2023 04:57 - edited ‎06-15-2023 11:44

‎05-13-2023 04:57 - edited ‎06-15-2023 11:44

Hi there, @Esther1. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with your Charge 5. 

Please note that sleep stages are based on heart rate data. Since you just bought the Charge 5, give the heart rate a few days to settle down. It does some calculations, looking at heart rate throughout the day and while you are sleeping, so it might just not have enough data to give a reasonable value yet.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? and What should I know about Fitbit sleep stages? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-13-2023 04:57 - edited ‎06-15-2023 11:44

‎05-13-2023 04:57 - edited ‎06-15-2023 11:44

Hi there, @Esther1. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with your Charge 5. 

Please note that sleep stages are based on heart rate data. Since you just bought the Charge 5, give the heart rate a few days to settle down. It does some calculations, looking at heart rate throughout the day and while you are sleeping, so it might just not have enough data to give a reasonable value yet.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? and What should I know about Fitbit sleep stages? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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