Charge 5 isn't tracking my sleep score

[Jodun24]

My sleep score on Charge 5 has only worked a couple of times since purchasing the Fitbit. I have read other posts and tried what is suggested to no avail. Really annoying as I specifically wanted this as I suffer from Insomnia.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Jodun24. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before posting here. 

To better assist you, may I know the steps you've tried so far in order to solve this issue?

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

With that in mind, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

[Jodun24]

Hi,

I do use the Begin Sleep on the app and I’m awake. Should I try just going
to sleep instead?

I wear the Fitbit as suggested.

I have had sleep scores on the 9th, 12th, 13th and 19th of Feb only.

I do have the Sleep Pattern showing.

It seems so many people have had the same issue so is not an isolated issue.

Kind regards
Jo